The Techlash and Tech Crisis Communication

Dr. Nirit Weiss-Blatt, Ph.D., is a communication researcher and author of "The TECHLASH and Tech Crisis Communication." She is a Former Research Fellow at the University of Southern California, Annenberg School for Communication and Journalism.

Her area of expertise is tech media. Her research focuses on tech discourse, especially around emerging technologies. 

Dr. Weiss-Blatt is a contributor to Techdirt and also published in The Daily Beast, Newsweek, Big Think, and Tech Policy Press.

She was quoted in The Washington Post, WIRED, Forbes, VentureBeat, Engadget, Slate, Fast Company, The Independent, Le Monde, the Financial Times, IEEE Spectrum, and Scientific American.

 

 

"The TECHLASH and Tech Crisis Communication" book is about Tech Journalism and Tech PR.

 

It Tells the "Inside Story" of the Backlash Against Big Tech.

 

  

- Research Questions:

 

1. When and why did the tech coverage shift?

 

2. How did tech companies respond to the rise of tech criticism? Which crisis communication strategies were utilized?

 

3. What can we learn about the more profound changes in the power relations between the tech media and the tech giants they cover?

 

 

- Research methods:

 

1. AI-Media monitoring, Big Data analytics – to identify the tech companies' peaks of coverage and evolving criticism.

 

2. Content analysis of the tech companies' crisis responses – to reveal their strategies.

 

- Most analyses focused on Facebook, Google (Alphabet, including YouTube), Twitter, Uber, Apple, Microsoft, Samsung, Yahoo, and Amazon.

 

3. In-depth interviews with actors on both sides of the story, leading tech journalists and tech PR professionals – to create a virtual panel of experts, debating the broader meaning of the Techlash.

 

THE PRE-TECHLASH ERA Section
Chapter 1. Tech News and Tech Public Relations

THE TECHLASH ERA Section
Chapter 2. Big Tech – Big Scandals
Chapter 3. Tech Crisis Communication
Chapter 4. Evolving Techlash Issues

THE POST-TECHLASH ERA Section
Chapter 5. Never-Ending Criticism?

 

• The #TechlashBook Chapters - Content Outline

 

Sample chapter

You can read a free chapter of the book here:

Book2Look

 

 

 

 

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Covid-19 | Cambridge Analytica | Tech Blogs

 

 

 

 

 

• Podcasts Guest - Podchaser

 

• TWiG (This Week in Google) Podcast: How tech journalism changed since 2016

TWiT | Podcast Guru | YouTube: Full episode | What is the TechLash? | transcript

 

• Techdirt Podcast: How the Techlash happend

SoundCloud | Apple Podcasts | Google Podcasts | Spotify | Stitcher | transcript

 

• Techdirt OpEd (opinion piece): Donald Trump Caused The Techlash

 

• Innovation Files Podcast: How pack journalism and predictable crisis PR responses have influenced the Techlash

Apple Podcasts | Google Podcasts | Spotify | Stitcher | Castbox | ITIF | transcript

 

• Business Bookshelf Podcast: Dr. Nirit Weiss-Blatt - Author of "The Techlash and Tech Crisis Communication"

Apple Podcasts | Google Podcasts | Spotify | Anchor.FM | Business Bookshelf | transcript

 

• NEWSWEEK OpEd: Big Tech's Art of Making Up the Rules as It Goes Along

 

• The PRovoke Media Podcast: The role of communication in Techlash

PRovoke Media | Apple Podcasts | Google Podcasts | Spotify | PodBean | transcript

 

• Techdirt OpEd: There's a Growing Backlash Against Tech's Infamous Secrecy. Why Now?

 

• Techdirt OpEd: Facebook: Amplifying the Good or the Bad? It's Getting Ugly

 

• Techdirt OpEd: TECHLASH 2.0: The Next-Gen Techlash is Bigger, Stronger & Faster

 

• Techdirt OpEd: Can We Compare Dot-Com Bubble To Today's Web3/Blockchain Craze

 

• Techdirt OpEd: What Happens When A Russian Invasion Takes Place In The Social Smartphone Era

 

• Emerald Podcast Series: Understanding the Techlash Era

Emerald | Apple Podcasts | Google Podcasts | Spotify | transcript

 

 

• Tech'ed Up Podcast: Big Tech PR: Battling Techlash

Tech'ed Up | Apple Podcasts | Google Podcasts | Spotify | transcript

 

 

• Techdirt OpEd: A Guide for Tech Journalists: How To Be Bullshit Detectors and Hype Slayers (and Not the Opposite)

 

• Keen On Podcast: Why the Techlash Has Gone Too Far

Keen On | Apple Podcasts | Google Podcasts | Spotify

 

 

• The Daily Beast OpEd: Don't Be So Certain Social Media Is Undermining Democracy

 

• Tech Policy Press OpEd: The Emerging Tech PR Template for Attacking Whistleblowers

 

• Big Think OpEd: Bombastic eulogies: Let's put an end to cynical "The End of" headlines

 

• Peoples & Things Podcast: Nirit Weiss-Blatt on The Techlash and Tech Crisis Communication

Peoples & Things | Apple Podcasts | Google Podcasts | Spotify | Stitcher | YouTube

 

• Techdirt OpEd: AI Art is Eating the World, and We Need to Discuss its Wonders and Dangers

 

• The Daily Beast OpEd: Generative AI Is Not Our Gateway To Heaven Nor A Frankenstein Monster

 

• YouTube: AI Hype - Explained. A 25-minute version of my lecture "The Media Coverage of Generative AI."

 

• Techdirt OpEd: Overwhelmed By All The Generative AI Headlines? This Guide Is For You

 

• Tech News Weekly podcast: AI Headlines

Tech News Weekly | Apple Podcasts | Google Podcasts | Spotify | YouTube

 

• Techdirt OpEd: The AI Doomers' Playbook

 

• Techdirt OpEd: Like The Social Dilemma Did, The AI Dilemma Seeks to Mislead You with Misinformation

 

•  Medium post: 7 Ways AI Media Coverage is Failing Us

 

•  AI Inside podcast (Club TWiT members-only show, exclusive content)

 

• Techdirt OpEd: 2023: The Year of AI Panic

 

• AI Inside: Follow the Funding of AI Doom

AI Inside show | Apple Podcasts | Google Podcasts | YouTube | Spotify

 

 

 

 - AI PANIC newsletter (Substack):

• Your Guide to the Top 10 "AI Media Frames"
• What's Wrong with AI Media Coverage & How to Fix It
• What Ilya Sutskever Really Wants
• The AI Panic Campaign - part 1
• The AI Panic Campaign - part 2
• Effective Altruism Funded the "AI Existential Risk" Ecosystem with Half a Billion Dollars
• Ultimate Guide to "AI Existential Risk" Ecosystem
• The $665M Shitcoin Donation to the Future of Life Institute

 

• My comment about Facebook's rebrand to Meta generated widespread discussion.

For example, CNN, BBC, The Guardian, USA Today, Yahoo Finance, The Mercury News, The Week UK, The London Economic, Jerusalem Post.

 

 

• An article in Forbes quoted the book for a discussion about the start-up's ethical movement: "In The Techlash, Nirit Weiss-Blatt chronicles the change in the nature of media coverage of the tech industry, from fawning admiration to a more critical stance that is slightly more capable of seeing warts in the sector."

 

• An article in Forbes quoted the book for a discussion about employee well-being: "Various stories of workers revolting against such practices have emerged in books such as The Techlash, by the University of Southern California's Nirit Weiss-Blatt, and Alex Rosenblatt's Uberland, with such stories taking some of the unvarnished veneers off of the march of technology in recent years."

 

• FamilyandMedia – an international think-tank with research members from Italy, Spain, Mexico, Colombia, and Chile – published a review of my book in three languages:

  English, Italian, and Spanish.

  The author of this piece is a marketing expert from Italy, who wrote: "In her book The Techlash and Tech Crisis Communication, she explores how – and through which means – tech companies have responded to the spreading negative sentiments about them and summarizes valuable lessons." 

 

• In the 2022 Israel Brands Index, Google ranks first. Far behind, at number 123 (!): Facebook. WHY? An interview with Globes - Israel's financial newspaper (in Hebrew & English).

 

• Engadget featured my response to Andy Stone's fabricated email: The bizarre saga of Meta, The Wire and their fight over Indian content moderation.

 

• The Washington Post published an article on how social media content moderation wars are moving into the AI culture war: The right's new culture-war target: 'Woke AI.' My quote concerns Big Tech's failed attempt to avoid those AI-content moderation battles (more context - here).

 

• In an article for WIRED, Will Knight discusses the "Why They're Worried" paper (that I reviewed and summarized in this Twitter Thread): "A Letter Prompted Talk of AI Doomsday. Many Who Signed Weren't Actually AI Doomers." My quote. 

 

• Sharon Goldman from VentureBeat published an article: "Even OpenAI's Ilya Sutskever calls deep learning 'alchemy'" that is based on materials I've provided her. It followed other Ilya Sutskever quotes I published in the "AI Panic Newsletter": "What Ilya Sutskever Really Wants." 

 

• Erik Sherman published on Forbes a column titled "The Real Economic Problem of AI isn't Tech but People." He took Ilya Sutskever's quotes from my "What Ilya Sutskever Really Wants" post. Then, he added: "There is a lot going on under the surface. Nirit Weiss-Blatt, a communications researcher who focuses on discussions of technology, has referred to 'AGI utopia vs. potential apocalypse' ideology' and how it can be 'traumatizing.'" (Indeed).

 

• Andrew Orlowski from the Telegraph published in Spiked magazine about "Why are the elites suddenly so terrified about AI?" and quoted: "In recent years, this nerdy utilitarian movement has become obsessed with AI. As author Nirit Weiss-Blatt explains, the policy obsession with AI soon followed, lubricated by some $500 million of effective altruists' money." (Linked to the "Effective Altruism Funded the "AI Existential Risk" Ecosystem with Half a Billion Dollars" piece).

 

      - Quotes during OpenAI's Saga:

• VentureBeat (Matt Marshall): OpenAI's leadership coup could slam brakes on growth in favor of AI safety

• Investing 101 (Kyle Harrison): The Leaders of Movements
• That Was The Week (Keith Teare): The OpenAI Debacle - e /acc versus e /a
• Frackers (Michiel Frackers): It looks like Sam Altman is returning as CEO at OpenAI
• Slate (Nitish Pahwa): What the Heck Just Happened at OpenAI??
• Fast Company (Chris Stokel-Walker): New OpenAI CEO Emmett Shear's time at Twitch gives clues to the future of the AI giant
• The Independent (Chris Stokel-Walker): Doomers vs tech boomers: inside OpenAI's bizarre boardroom battle with the man 'who can see the future' (My quote)
• Le Monde (Alexandre Piquard): 'The Sam Altman saga shows that AI doomers have lost a battle'
• OM (Om Malik): A Letter from Om. Issue #16/2023

 

• IEEE Spectrum magazine published an article (by Michael Nolan) on the "AI Impacts" survey: "Weighing the Prophecies of AI Doom." I'm quoted about the survey's "red flags" - its methodological issues and how it was covered in the media. "A better representation of this survey would indicate that it was funded, phrased, and analyzed by 'x-risk' effective altruists. Behind 'AI Impacts' and other 'AI Safety' organizations, there's a well-oiled 'x-risk' machine. When the media is covering them, it has to mention it."

 

• Scientific American magazine published an article (by Chris Stokel-Walker) on the "AI Impacts" survey: "AI Survey Exaggerates Apocalyptic Risks." I'm quoted about how the AI community is uncomfortable with the focus on "Existential Risk": "Nowadays, more and more people are reconsidering letting Effective Altruism [EA] set the agenda for the AI industry and the upcoming AI regulation. EA's reputation is deteriorating, and BACKLASH is coming."

 

• VentureBeat's Sharon Goldman published an article: "Money and politics continue to merge in AI safety — including a new Super PAC" and quoted the details I posted about Gladstone AI co-founder Eduoard Harris (another AI doomer trying to influence Washington, D.C.).

 

• "In this deeply researched work, Nirit Weiss-Blatt provides an invaluable record of tech media's mood swing as its portrayal of Silicon Valley lurches from utopian to dystopian. What's most surprising and insightful here is Weiss-Blatt's well-documented evidence that the shift from tech-love to techlash came with the election of Donald Trump, as journalists chose to blame internet companies for his rise rather than examine their own culpability. This is much more than a book about tech's PR problems. It is a trenchant analysis and indictment of the news industry's simplistic, binary worldview. Overall, the Techlash book restores nuance to the debate over technology and society."

- Jeff Jarvis, Director, Tow-Knight Center for Entrepreneurial Journalism, The Leonard Tow Professor of Journalism Innovation, CUNY, Blogger, BuzzMachine. He is also the author of "What Would Google Do?", "Public Parts", "Geeks Bearing Gifts", and "Gutenberg the Geek." 

 

• "Nirit's in-depth study of tech media chronicles the reputational rise and fall of an entire industry while providing valuable insights to those who work in it. The book provides PR professionals, journalists, and students with a comprehensive analysis of the Techlash's core issues. Whether you're working in tech journalism or tech PR, the book will broaden your understanding of the media scrutiny, the tech clients, and, thus, help you define the future correspondence between the two."

– Fred Cook, Chairman of Golin, Professor of Professional Practice, Director of the USC Center for Public Relations. He is also the author of "Improvise: Unconventional Career Advice from an Unlikely CEO."